Wild West Wins Test

In this video, we bring you details of our tester’s interaction with Wild West Wins, an online casino and bingo room that belongs to the Jumpman Gaming network. Approved by gambling authorities of Great Britain and Alderney, this company runs the business in line with the industry’s most rigorous requirements.

The site accommodates a fine selection of both bingo and casino games gaming giants such as Pragmatic Play, BTG, Microgaming, NetEnt, and many more, plus a variety of bonuses and promotions.

Wanting to check how efficient the operator is with processing transactions via Visa Debit, our tester registered, deposited, played some games, and requested the withdrawals. She experienced a notable delay in the verification of documents, which resulted in slower withdrawal processing.

What follows is a complete insight into our tester’s journey through Wild West Wins, so stay tuned!

• Tester of the day: lookin4bounty
• Registration date: October 11, 2021
• Deposit date, amount, and payment method: October 19, 2021, £150 via Visa Debit
• KYC or other identification methods: Submitted on October 11, 2021, verified on November 3, 2021
• Withdrawal requested: October 19, 2021, £75.21p via Visa Debit
• Withdrawal received: November 4, 2021, £72.71p (minus £2.50p)

Registration and KYC

On October 11, 2021, the tester attempted register. After submitting all her info for the first time, and uploading the documents, she was notified that the details were incorrect. She encountered the same situation while testing other Jumpman Gaming-powered operators, so she typed in a different e-mail address and was then able to join this platform.

Upon registering, the tester decided to submit the necessary KYC documents. She uploaded documents via her account on the same day.

Having clicked on the link to supply a photo ID, she was navigated away from the website to initiate the process via mobile phone by scanning a QR code. After supplying images of her driver’s license, front and back, she was told to head back to the Wild West Wins website on her computer.

Even after sending a recent utility bill, as requested on the on-screen pop-up, that proof of ID was still displaying a cross icon. Once submitting a photo ID, the link should display a green tick to show it has been added but it wasn’t despite having just completed this step.

After that, she tried to make a deposit, but wasn’t able to, because, the account was blocked. Three days later on October 14, 2021, the support team asked her to send documents for KYC, despote she had already done so. The tester’s account was finally verified a couple of days later.

Even though our tester wasn’t required to send notarized documents, bear in mind that in some instances, the operator may demand those.

Depositing

Five days later, on October 19, 2021, the tester’s account was validated and she was able to make a deposit. As the predetermined deposit amounts had no £150 as an option, she had to make two deposits, one amounting to £100 and the other to £50.
The available deposit methods offered by the operator include PayPal, MasterCard, Maestro, Pay By Mobile, or PaysafeCard. A successful deposit via card is required before PayPal becomes available for UK players. The minimum amount to deposit is £10. Deposits of £5, £10, and £20 via Pay by Mobile incur a £2.50 transaction fee.

Gameplay

The bingo lobby is packed with a diversity of variants, some exhibiting up to 5 prizes per game and others offering millions. Ticket prices, total prizes, jackpots, and the number of players in the rooms are displayed via the lobby to help players find the right room for their budget.

It’s interesting to mention that a player can play in up to 3 bingo rooms at the same time. There’s a handy on-screen feature allowing players to see how many numbers they need in each room. Some of the games our tester checked out are Zoom Room, 1 Can 2 Can, and Beez Kneez.

Withdrawal

The tester’s first attempt to withdraw took place on the same day as the deposit was successfully placed, October 19, 2021. Despite having been previously informed that her account was verified, when requesting a cashout, she was notified that the account was still in review. As stated, the procedure can take up to 48 hours.

11 days later, on October 31, 2021, the tester’s account was still in review, meaning the request still couldn’t be processed. Having added her debit card details for the second time, she had the account finally verified on November 3, 2021.
She made a request to withdraw £75.21p via Visa Debit. A day later, on November 4, 2021, the money was visible on her account. After the mandatory processing fee of £2.50p was removed, the tester received £72.71p.

Available withdrawal methods include PayPal, MasterCard, Maestro, Pay By Mobile, and PaysafeCard. There’s a pending period of 72 hours after which a player is expected to receive funds within 1-3 working days.

Conclusion

As far as the Terms state, the support department aims to provide answers to all e-mails within 2 business days, which additionally lengthens the whole process. Judging by our tester’s experience, Wild West Wins needs some serious improvements in transactions processing, ID verification procedure, and customer support services.

Stay tuned for more insightful video reports and gamble responsibly!